Shipping, Exchange and Refund Policies

Shipping

Items are only shipped to addresses in British Columbia, Canada. Please contact us for shipping to other addresses in Canada or for International shipping.

Items are shipped by Canada Post within 5 business days. Due to limited stock, not all sizes/colours are guaranteed to be available.

Items may be shipped and arrive in different packages at different times. Depending on the type, quantity, and weight of items in your order, we may pack and ship them in different packages to ensure they arrive on time and undamaged.

Delivery

Delivery times depend on Canada Post and are usually between 5-7 days for regular mail. Vancouver Trails is not responsible for any delays caused by Canada Post.

For an additional fee, Expedited Shipping can be purchased which generally guarantees arrival within 1-3 days.

Exchanges

Items can be exchanged by notifying Vancouver Trails within 30-days of the purchase date. To begin the exchange process, contact us at [email protected] first to receive confirmation before returning the item. The item must be unused, unwashed, undamaged and unscented (i.e. no smoke or perfume, no (animal) hair, dirt etc.) and in the same condition that you received it. Due to limited stock, not all sizes/colours are guaranteed to be available.

Exchanges are completed upon receipt and inspection of returned items. We will notify you of the approval or rejection of your exchange. When approved, additional shipping cost will be charged to the costumer. The items will be shipped within 5 business days after receiving the payment. The customer is responsible for shipping cost on returns.

A proof of purchase is required to complete the exchange.

Damage

Items with a manufacturers defect or other defect not associated to normal wear, tear, or damage from abuse or misuse can be returned within 30-days of the purchase date. Contact us at [email protected] first to receive confirmation before returning the item. A proof of purchase is required to complete the return.

Returns for refund

Items can be returned for refund by notifying Vancouver Trails within 30-days of the purchase date. Contact us at [email protected] first to receive confirmation before returning the item. The item must be unused, unwashed, undamaged and unscented (i.e. no smoke or perfume, no (animal) hair, dirt etc.) and in the same condition that you received it.

Refunds are completed upon receipt and inspection of returned items. We will notify you of the approval or rejection of your refund. When approved, your refund will be processed to your original method of payment within 10-days for the value of the items and applicable taxes. The customer is responsible for shipping costs for returns.

A proof of purchase is required to complete the refund.

If you have any questions, please Contact Us.